FAQ/Shipping/Return Policy

Thank you for your purchase! 

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When will my order be mailed out?

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Please allow 2-5 business days for processing (excludes shipping time)

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When will I receive my package?

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Shipping time varies depending on the customer's selection at checkout

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Shipping Delivery Times

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USPS Domestic Standard First Class: 3-5 Business Day Delivery.

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USPS Domestic Priority: 1-3 Business Day Delivery.

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USPS Domestic Expedited: 1-3 Business Day Delivery. 

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Sewn x Roo is not responsible for holiday/unexpected shipping delays

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Can I track my order?

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Tracking number will be provided via email/phone; details can be seen once the package is scanned with the carrier

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What if my package is returned?

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Please make sure all shipping information is correct to avoid returned packages

Any returned packages due to incorrect customer provided information will require a new postage (paid by customer) in order to be reshipped.

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What if my package is stolen, missing or lost?

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If package is lost, it becomes a matter between customer and USPS. Unfortunately, we do not see additional tracking information on our end. Please contact local USPS for further tracking information.

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Customer may be eligible to receive compensation on missing or lost packages, however, customer will need to file a claim with USPS. Sewn x Roo is not responsible to replace missing, lost or “delivered” packages and does not offer refunds

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What if I need to make any changes to my order before shipping?

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Please contact sewnxroo.help@gmail.com for assistance 

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What if I want a sleeve for a bigger book, tablet or journal?

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We do offer custom sizes, however the feature is not available through the website. You can reach out to us through our contact tab for pricing info and available designs. 

 

 

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